Return Request

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. Returned item must be received within 14 business days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, log in to your account.

Account log in instructions:

1. In the "Email" field, enter your email address, and then click "Continue".
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.

Return request instructions:

1. Click "Request return" for the order that you want to submit the return for.
2. If your order has more than one item, then select the items that you want to return.
3. Select a return reason and add a note for the store.
4. Click "Request return".

If your return request is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Your refund will  be processed when the returned item has been received. Items returned without first requesting a return will not be accepted or refunded. 

You can always contact us for return assistance at info@trixieandjaxpaperco.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@trixieandjaxpaperco.com.